Privacy Policy
Privacy Policy for DND Developers Rwanda
Effective Date: August 21, 2025
Last Updated: August 21, 2025
This Privacy Policy explains how DND Developers Rwanda (“DND”, “we”, “our”, “us”) collects, uses, shares and protects personal data across our websites, social media pages, lead forms, WhatsApp and phone communications, events, and offline interactions.
1. Who We Are
DND Developers Rwanda is the controller of personal data processed in connection with our real estate development and hospitality projects, including the Royal Golf View Apartment Hotel project.
2. Scope
This policy applies when you interact with us through:
- Our websites: dnddevelopers.com and royalgolfview.rw
- Lead generation forms on platforms like LinkedIn and Meta
- WhatsApp, phone calls, SMS, email, and our official social media profiles
- Offline events and in-person visits
3. Legal Basis
We process personal data under Rwanda’s Law No. 058/2021 on the Protection of Personal Data and Privacy. Where visitors are located in the EU or UK, we also consider GDPR and UK GDPR bases such as consent, performance of a contract, legitimate interests, and legal obligations.
4. Definitions
Personal data means information that identifies or can be linked to an identifiable person. Processing means any operation performed on personal data like collection, storage, use, disclosure, or deletion.
5. What We Collect
- Identification and contact: name, email, phone number, preferred contact channel.
- Lead and enquiry data: unit interests, budget range, message content, meeting or site-visit bookings.
- Transaction and contract data: reservation details, invoices, payment confirmations as applicable.
- Technical data: IP address, device and browser info, pages viewed, UTM and referral data, cookie IDs.
- Communications: WhatsApp, SMS, call notes, and emails with us.
- Marketing preferences: opt-in choices, unsubscribes, and campaign interactions.
We do not intentionally collect special category data. Please avoid sharing sensitive information in lead forms or messages.
6. How We Collect Data
- Directly from you: when you complete a form, call us, message us, or visit our offices or show units.
- Automatically: via cookies and similar tech on our sites and pages.
- From third parties: ad and analytics partners, social platforms, and referral partners where lawful.
7. Why We Use Your Data
| Purpose | Examples | Legal Basis |
|---|---|---|
| Respond to enquiries and provide services | Call backs, WhatsApp replies, unit availability and pricing, booking tours | Consent – Contract – Legitimate interests |
| Sales, reservations, and customer care | Prepare offers, reservation agreements, and follow up on next steps | Contract – Legal obligation |
| Marketing and personalization | Campaign measurement, audience segments, newsletters, remarketing | Consent – Legitimate interests |
| Security and fraud prevention | Detect unusual activity, protect our systems and visitors | Legitimate interests – Legal obligation |
| Compliance | Tax, accounting, regulatory requests | Legal obligation |
8. Cookies and Similar Technologies
We use cookies and pixels to help our sites function, remember preferences, analyze traffic, and measure campaigns. This includes tools like Google Analytics 4, Meta Pixel, LinkedIn Insight Tag, X conversion tracking, and YouTube analytics. You can set your browser to block or delete cookies. Some features may not work without them.
9. Marketing Communications
With your consent where required, we may contact you by email, phone, SMS, or WhatsApp about available units, offers, and project updates. You can opt out at any time by using the unsubscribe link in emails or by notifying us through the contact methods below.
10. Data Sharing
We do not sell personal data. We may share limited data with:
- Service providers: hosting, CRM, analytics, advertising, messaging and call services, and professional advisers bound by contracts.
- Business partners: where needed to handle your enquiry or reservation.
- Authorities: where required by law or to protect rights and safety.
11. International Transfers
Our service providers may process data in countries outside Rwanda. When we transfer data, we use appropriate safeguards such as contractual protections and risk assessments consistent with applicable law.
12. Retention
We keep personal data only as long as needed for the purposes above. Typical periods:
| Data Type | Retention |
|---|---|
| Leads and enquiries | Up to 24 months after last interaction unless you ask us to delete earlier |
| Contract and transaction records | As required by law and for accounting – usually 5 to 10 years |
| Cookie identifiers | Per cookie lifespan or when you clear cookies |
| Marketing preferences | Until you opt out or your consent is withdrawn |
13. Security
We use administrative, technical, and physical measures to protect personal data – access controls, secure storage, encryption in transit, staff training, and vendor due diligence. No method is perfect, but we work to reduce risk and respond to incidents promptly.
14. Your Rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, and to object to certain processing. Where processing relies on consent, you can withdraw consent at any time. We will respond in line with applicable law.
15. Children’s Privacy
Our services are not directed to individuals under 18. If you believe a child has provided personal data, contact us to remove it.
16. Changes to This Policy
We may update this policy from time to time. The “Last Updated” date shows the latest revision. Significant changes will be highlighted on this page.
17. Contact Us
DND Developers Rwanda
Email: [email protected]
Phone: +250 787 323 069
Alternate: +250 732 000 212
Websites: dnddevelopers.com and royalgolfview.rw
Terms & Conditions
Effective Date: August 21, 2025
1. Acceptance of Terms
By accessing our websites or communicating with us, you agree to these Terms. If you do not agree, please stop using our services.
2. Eligibility and Use
You must be at least 18 years old to engage with our sales and reservation processes. You agree to use our sites and channels for lawful purposes only.
3. Information on This Site
Project information, pricing, availability, floor plans, and timelines are provided for general guidance. They may change without notice. Nothing on our sites or social pages is a binding offer or investment advice.
4. Prices and Currency
Prices are primarily displayed in RWF per current regulations. USD or other currency amounts are indicative. Final amounts, taxes, fees, payment schedules, and contract terms will be confirmed in official documents.
5. Intellectual Property
All content including text, photos, videos, graphics, and logos is owned by DND or our licensors. You may not copy, modify, distribute, or use it without our prior written consent.
6. Your Submissions
When you submit enquiries, comments, or materials, you grant us a non-exclusive, royalty-free license to use them for the purpose of responding and improving our services. Do not submit illegal, defamatory, or infringing content.
7. Third-Party Links and Tools
Our sites may link to third-party websites or use third-party tools. We are not responsible for their content, policies, or availability. Your use of third-party services is at your own risk.
8. Reservations and Sales
Any reservation, allocation, or sale is subject to eligibility checks, availability, due diligence, and execution of formal agreements. DND may decline or cancel a reservation if requirements are not met.
9. Disclaimer
Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim warranties of accuracy, fitness for a particular purpose, and non-infringement.
10. Limitation of Liability
To the extent permitted by law, DND will not be liable for indirect, incidental, or consequential damages, or for loss of profits, data, or goodwill arising from your use of our sites or communications.
11. Indemnity
You agree to indemnify and hold DND harmless from claims arising out of your breach of these Terms or misuse of the services.
12. Termination
We may suspend or terminate access to our sites or communications if we believe you have violated these Terms or applicable law.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of Rwanda. Courts in Kigali will have exclusive jurisdiction, subject to any mandatory alternative dispute resolution procedures required by law.
14. Changes to Terms
We may update these Terms periodically. Continued use of our services after changes means you accept the updated Terms.
15. Contact
Questions about these Terms can be sent to [email protected] or by calling +250 787 323 069.
© DND Developers Rwanda. All rights reserved.
